Having trouble? We’re here to help.
First, contact firstname.lastname@example.org.
You may be instructed to use the
fugue support command. If so, check
out the support documentation.
Error: Invalid AMI¶
In this case the
fugue init command generates the error `invalid
Error message, Fugue version 2017.05.23 and older
$ fugue init ami-xxxxxxxx [ fugue init ] Initializing Fugue project with the following configuration: Fugue Conductor AMI ID: ami-xxxxxxxx AWS Credentials: Environment variables Validating Fugue Conductor AMI ID ... [ ERROR ] ami-xxxxxxxx is not a valid AMI.
Error message, Fugue current release
$> fugue init --ami ami-xxxxxxxx us-east-1 [ fugue init ] Initializing Fugue project with the following configuration: Fugue Conductor AMI ID: ami-xxxxxxxx AWS Credentials: Environment variables Validating Fugue Conductor AMI ID ... [ ERROR ] No BASIC or TEAM conductor registered in ami-xxxxxxxx.
- Your account has not been whitelisted for access to the Fugue Conductor AMI.
- You have set the environmental variables
AWS_DEFAULT_REGIONto an account that is not whitelisted or to a region other than
AWS_DEFAULT_REGIONenvironment variables will override both the default profile and any profile you specify on the command line of
fugue init. If the profile specified in
AWS_DEFAULT_PROFILEis not whitelisted, then you have will not have access to the AMI. If the region specified in
us-gov-west-1then you will also not have access to the AMI.
/Note: All of our publicly accessible Fugue Conductor AMIs are only
us-gov-west-1, as we currently only
support the Fugue Conductor in
- For v2017.05.23 and older: Your IAM policy may be missing the required permissions.
- Update your account access to ensure it has access to the appropriate Fugue Conductor AMI.
- Update your environmental variables to reflect the appropriate
whitelisted account or update your specified region to
- For v2017.05.23 and older: See the minimum required permissions in our public Github repo, or upgrade to the current version of Fugue, which automatically generates the required policies.
You can also check out Hello World, Part 1: Fugue Quick Setup for additional information on setting up your account and the associated environmental variables.
Error: `fugue.yaml` doesn’t exist¶
In this case the
fugue install command generates the error
`=fugue.yaml= doesn’t exist`.
$> fugue install [ ERROR ] config file /Users/test/fugue.yaml does not exist. You can run "fugue init" to initialize your project.
fugue.yaml was not created because you haven’t yet run
fugue init to specify the profile and Fugue Conductor AMI you wanted
fugue init to specify your profile and AMI, and then run
Error: `Can’t describe cloudformation stack`¶
In this case the
fugue install command generates the error `Can’t
describe cloudformation stack`.
$ fugue install [ ERROR ] There was a problem executing this command. Reason: An error occurred (AccessDenied) when calling the DescribeStacks operation: User: arn:aws:iam::[AWS_ACCOUNT_NUMBER]:user/test_user is not authorized to perform: cloudformation:DescribeStacks on resource: arn:aws:cloudformation:us-east-1:[AWS_ACCOUNT_NUMBER]:stack/fugue/*
In this case, the profile you are using does not have the appropriate access to Cloudformation. Fugue requires Cloudformation access to create the infrastructure needed to run the Fugue Conductor.
Error: `AWS CloudFormation stack creation failed`¶
In this case the
fugue install command generates the error ‘AWS
CloudFormation stack creation failed’.
$ fugue install [ fugue install ] Installing Fugue Conductor Install Details: Conductor AMI ID: ami-xxxxxxxx AWS Account: test_user/[ACCOUNT NUMBER] [ WARN ] Would you like to proceed with installing? [y/N]: y Installing the Fugue Conductor into AWS account test_user/[ACCOUNT NUMBER]. FugueSubnet1 Working... FugueVpc Working... FugueSubnet2RouteTableAssociation Working... ... FugueVpcGatewayAttachment Working... FugueAutoScalingGroup Working... ----------------------------------------------- Overall Progress [#........................] 6% [ HELP ] Exiting the install command while in progress (CTRL+C) will only stop progress tracking and *not* the install itself. [ ERROR ] AWS CloudFormation stack creation failed.
- In this second case (AWS CloudFormation stack creation failed), the AWS account you are using does not have sufficient permissions to install the infrastructure needed for the Fugue Conductor. In addition to Cloudformation, the account you use to install Fugue must have permissions to create, delete, and update all the infrastructure needed for the Fugue Conductor which includes any selected services and infrastructure you want Fugue to manage.
Update the profile you are using to install Fugue with the appropriate permissions for the services you are attempting to access or create (e.g. for Cloudformation you need to include: Describe, Create, Delete and Update)
Note: Details about Fugue’s policy on AWS Permissions IAM are available here.
Error: `A previous Conductor installation failed to uninstall`¶
In this case the error when using the
fugue install command is `A
previous Conductor installation failed to uninstall`.
$ fugue install -y [ ERROR ] There was a problem executing this command. Reason: A previous Conductor installation failed to uninstall. Details: The following resource(s) failed to delete: [FugueResourceEventsTopic].
Sometimes Cloudformation doesn’t delete correctly on
leaving the stack running in
Access the AWS console and go to Cloudformation in
delete the stack named FUGUE.
Error: `(403) Forbidden`¶
In this case the
fugue run command generates a `(403) Forbidden`
$ fugue run alarm.lw -a alarm [ fugue run ] Running alarm.lw Run Details: Alias: alarm Compiling Ludwig file /Users/test/fugue/alarm.lw [ OK ] Successfully compiled. No errors. Uploading compiled Ludwig composition to S3... [ ERROR ] There was a problem executing this command. Reason: An error occurred (403) when calling the HeadBucket operation: Forbidden
- This error occurs when the account you are using doesn’t have access
to the S3 bucket configured under compositionBucket in the
- This can occur for a number of reasons. It can occur when the
fugue.yamlfile is configured to use your default AWS profile instead of a named profile. If you switch the default profile in ~/.aws/credentials and then use the same folder and fugue.yaml file to install fugue in the new default account it will not generate a new bucket name and will attempt to use the old bucket.
- Another less common scenario is one where the bucket name auto-generated by Fugue already exists and is owned by a different account.
- This can occur for a number of reasons. It can occur when the
Create a new S3 bucket in the account you are using and then change the
fugue.yaml file to point to that S3 bucket.
Error: `Fugue has timed out`¶
In this case the
fugue staus command indicates a `Fugue has timed
$ fugue status [ ERROR ] Fugue has timed out waiting for a response from the server.
- Fugue Conductor and Client versions are matched pairs which is why we release them together. If your Conductor and Client are from different releases you may experience this error.
- This also may be caused by delays in AWS queues and signifies nothing.
fugue --version command to determine your versions of the
client and CLI, along with the version of your Fugue Conductor AMI. This
will allow you to determine if you are working with a matched pair. You
can verify the pair via the Download Portal, or for additional
assistance reach out to email@example.com.
Error: “The Conductor is in the process of installing”¶
In this case, running
fugue upgrade produces the error “The
Conductor is in the process of installing.” (Applies to Fugue
v2015.05.23 and earlier)
$ fugue upgrade ami-xxxxxxxx [ fugue upgrade ] Upgrading Conductor [ ERROR ] There was a problem executing this command. Reason: The Conductor is in the process of installing.
Explanation: The Conductor has not completed its installation
process, and its CloudFormation stack is still in the
CREATED stage. This can also happen if the Conductor instance has
been terminated and its Auto Scaling group is in the process of
launching a new Conductor.
One other possibility is that a previous Conductor was not uninstalled properly, leaving behind some artifacts.
Solution: The Conductor takes 5-15 minutes to boot once its instance
has been created. To find out whether the Conductor is up and running,
follow the instructions
Once the Conductor is finished booting, you may execute
If the Conductor still hasn’t booted after 15 minutes and you are still receiving this error message, you may need to remove artifacts left behind from a previous Conductor. To effectively remove any such artifacts, execute the following command:
fugue uninstall --force
Note: If you suspect that the previous Conductor installation has left infrastructure running, please email Fugue Support (firstname.lastname@example.org) before taking any further action. It is important to address these running workloads before attempting to uninstall a previous installation.
Other Possible Issues¶
Here are some other possible issues and error messages you may encounter when using Fugue.
Error: “This client and the Conductor are incompatible” on any CLI command¶
[ ERROR ] This client and the Conductor are incompatible: client API version 4.0.4 is incompatible with server API version 3.2.4.
Explanation: The Fugue CLI and the Fugue Conductor form a matched set. If you’ve installed a version of the CLI that is not compatible with your current version of the Conductor, or vice versa, you’ll see this error message upon executing any CLI command.
Solution: Visit the Download Portal
to confirm that you have installed the correct version of the CLI and
the correct AMI ID of the Conductor. Recall that to upgrade Fugue, the
new CLI needs to be installed before you execute the
command. If you encounter problems, reach out to email@example.com.
Error: “Fugue requires an English UTF-8 console environment” on any CLI command¶
Fugue requires an English UTF-8 console environment.
Explanation: This error indicates that the character encoding for the shell in use is not U.S. English UTF-8. In order to execute any Fugue command, the encoding must be U.S. English UTF-8.
Solution: You can change the default character encoding in your
shell by executing
export LANG=en_US.UTF-8, which changes the
$LANG to use U.S. English UTF-8. You can also
add the line
export LANG=en_US.UTF-8 to your
.bashrc file, or wherever you keep your shell configuration. This
will automatically set your shell’s character encoding to U.S. English
Error: “Command is not supported” on any CLI command¶
I'm sorry Dave. I'm afraid I can't do that. [ ERROR ] This command is not supported by the Conductor currently installed.
Explanation: This error indicates a mismatched Fugue CLI and Fugue
Conductor. The CLI and Conductor form a matched set, so if you upgraded
the CLI to a newer version but did not
upgrade the Conductor to the
corresponding AMI ID, the CLI may support a command that the Conductor
does not. In this case, attempting to run an unsupported command
produces the above error message.
Solution: Visit the Fugue Download
Portal to find the corresponding
Conductor AMI ID for your version of the CLI, and then run
fugue upgrade <ami_id> with that AMI to upgrade the Conductor. See
upgrade for more details.
Error: “AWS CloudFormation stack creation failed” on Fugue installation¶
Installing the Fugue Conductor into AWS account <user>/<account number>. FugueInternetRoute Working... FugueSubnet2 Working... FugueSubnet1RouteTableAssociation Working... FugueSubnet2RouteTableAssociation Working... FugueAutoScalingGroup Working... FugueVpcSecurityGroup Working... FugueIam Complete FugueSubnet1 Working... FugueResourceEventsTopic Complete FugueHealthCheckDb Working... FugueVpcGatewayAttachment Working... FugueVpc Complete FugueRouteTable Complete FugueLaunchConfiguration Working... FugueVpcGateway Complete FugueInstanceProfile Working... ----------------------------------------------- Overall Progress [#######..................] 31% [ HELP ] Exiting the install command while in progress (CTRL+C) will only stop progress tracking and *not* the install itself. [ ERROR ] AWS CloudFormation stack creation failed
In this case, you may have encountered a faulty AZ availability
indication – a limitation of the AWS API that can “fool” Fugue’s
installation command. To confirm you have this problem, take a look at
fugue CloudFormation stack event log after the failed
installation. You should see a message about an invalid
This section covers generalized troubleshooting in the Fugue system.
Let’s take a look at a sample error message so we can discuss
troubleshooting techniques. Suppose you get the following error when
[ fugue init ] Initializing Fugue project with the following configuration: Fugue Conductor AMI ID: ami-00000000 AWS Credentials: Environment variables Checking your AWS Credentials for Fugue CLI use ... [ OK ] Authorized. Checking your AWS Credentials for Fugue Conductor installation ... [ OK ] Authorized. Validating Fugue Conductor AMI ID ... [ ERROR ] ami-00000000 is not a valid AMI.
There are a few ways to start digging into the issue.
Check the CLI Log¶
A good place to start troubleshooting is the
CLI log. There, you’ll find the full error message,
along with the context surrounding it. In this case, we’ve given the CLI
an AMI ID that does not exist, and we can confirm this by checking the
very end of
2016-09-28T18:38:01.09 [ fugue.screen ] ERROR - ami-00000000 is not a valid AMI. Traceback (most recent call last): File "site-packages/fugue_cli/utils.py", line 181, in validate_ami File "site-packages/botocore/client.py", line 159, in _api_call File "site-packages/botocore/client.py", line 494, in _make_api_call botocore.exceptions.ClientError: An error occurred (InvalidAMIID.NotFound) when calling the DescribeImages operation: The image id '[ami-00000000]' does not exist During handling of the above exception, another exception occurred: Traceback (most recent call last): File "site-packages/fugue_cli/cli.py", line 157, in invoke File "site-packages/click/core.py", line 1060, in invoke File "site-packages/click/core.py", line 889, in invoke File "site-packages/click/core.py", line 534, in invoke File "site-packages/click/decorators.py", line 27, in new_func File "site-packages/fugue_cli/commands/init.py", line 96, in init File "site-packages/fugue_cli/utils.py", line 189, in validate_ami fugue_cli.common.FugueError: ami-00000000 is not a valid AMI.
Here, we can see that the CLI encountered the error
InvalidAMIID.NotFound while calling the
operation. By cross-referencing AWS’s EC2 error code
we can confirm that this error occurred because the AMI we specified
init does not exist. AWS provides some tips:
The specified AMI does not exist. Check the AMI ID, and ensure that you specify the region in which the AMI is located, if it’s not in the default region. This error may also occur if you specified an incorrect kernel ID when launching an instance.
Should this particular error happen to you, it’s worth checking the
Fugue Download Portal to make sure
you have the latest AMI ID. If the AMI ID is correct, check the
region field in
fugue.yaml. AMI IDs are only valid for one
region, so if the Conductor is configured to run in a different region
than your AMI, the same error is triggered.
Increase CLI Verbosity¶
The CLI log doesn’t append extra information for all errors, but there’s
another way to find more information. Any Fugue command can be executed
in verbose mode by using the global
-v option. The option increases
the verbosity incrementally, so
-vvv shows more detail than
With increased verbosity, the CLI displays considerably more data that
may be useful in troubleshooting, including the precise messages the CLI
sends to the Conductor and the responses AWS returns.
Recovery From Provider Downtimes¶
In the rare event that provider platforms we support experience downtimes, we will place instructions on recovery from those downtimes here. We designed Fugue to be resilient and fail gracefully in the event of dependent service outages. In short, the system is designed to keep running if possible, and save state and “wait out the storm” if it is not. In the latter case, some human intervention may be required to judge when it is safe to resume normal operation.
Entries here should be helpful not only for a particular incident, but also similar incidents that might occur on a smaller scale.
February 28th, 2017: AWS S3 Increased Error Rates¶
AWS experienced high error rates for the S3 service in the us-east-1 region, which impacted several other services as well.
We found that, as designed, Fugue Conductors put all processes into the
Suspended state during this outage. This state means that the
Conductor retains all process information, but remains hands-off. This
is the safest response to a provider control plane failure, since we
cannot be sure of infrastructure state or the consistency of changes we
might try to make. You can read more about Fugue’s process model
Recovery from this state is simple. You can just use the resume command like this:
$ fugue resume -y (<alias> | <FID>)
This will resume the processes one at time. If you wish, it is safe to resume all processes at once with the following command:
$ for fid in $(fugue status --json | jq -r ..fid); do fugue resume -y $fid; done
As S3 service recovered, some processes we resumed re-entered suspension due to continued AWS API errors. If this happens in any future incidents, we recommend you wait at least a few minutes — or until there is some more news about the incident — and try again.